Contact Us
We'd love to hear from you. Whether you have a question, hit a snag, or just want to share what you're creating with Seedance 2.5 AI, your message is always welcome.
How to Reach Us
The best way to reach us is by email:
[email protected]Write to us for technical support, billing questions, privacy requests, or general feedback — it all goes to the same inbox, so you never have to guess where to send it.
Response Time
We typically reply within 24 to 48 hours. Once you send your message, it reaches our team directly, and we'll get back to you with a real answer rather than an automated loop. If your request needs a little research on our side, we'll let you know we're on it.
What We Can Help With
- Technical support — trouble generating a video, uploading references, or using a feature.
- Billing & subscriptions — questions about payments, plans, or refunds.
- Privacy requests — accessing, correcting, or deleting your data (see our Privacy Policy for your rights).
- Partnerships & feedback — ideas, collaborations, or suggestions to make the platform better.
Want to know more about who we are and what we stand for? Visit our About page.